1) Our privacy obligations:
Escaroo.com takes privacy seriously and cares about personal information.
We will review this policy periodically and may periodically update it on the types of personal information we collect and retain.
We collect personal information about our users to provide our products, services and customer service. Our products, services and customer service are provided through many platforms that include, among others: websites, telephone applications, email and telephone. The specific platform and the product, service or support with which it interacts may affect the personal data we collect.
How we collect personal information.
2) Information you specifically give us:
While using our products and services, you may be asked to provide certain types of personal information. This can happen through our website, applications or online chat systems.
3) We may request, collect, or process the following information:
Users have the ability to initiate a transaction with non-users by providing contact details such as email address, physical address. In these situations, the information will be collected and stored by us to contact the non-user and prevent abuse of our systems.
Your payment provider can transmit information about the payment that we may collect or process.
In some situations, users' personal information may be collected from public sources.
4) We may collect or process the following information:
Information we collect as you use our service
We keep records of the interactions we have with our users, including the products, services and customer service we have provided. This includes the interactions that our users have with our platform, such as when a user has viewed a page or clicked on a button.
When we contact each other, we may collect personal information that is intrinsic to communication. For example, if you contact us by email, we will collect the email address used.
5) We may collect or process the following information:
Metadata: IP address, computer and connection information, reference web page, standard web registration information, language settings, time zone, etc. Device information: device identifier, device type, device add-ons, hardware capabilities, etc. Actions: page views, pressed buttons, display time, keyword search, etc.
Links to other sites.
How we use personal information
6) The information we request, collect and process is mainly used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
to provide the service or product you have requested; to facilitate the creation of Escaroo.com agreements; to provide technical or other assistance; to answer questions about our services or to respond to a complaint; to promote our other programs, products or services that may be of interest to you (unless you have chosen not to receive such communications); to allow debugging, testing and operating our platforms; to carry out data analysis, research and otherwise build and improve our platforms; to comply with legal and regulatory obligations; if the law permits or requires it; or for other purposes with your consent, unless you withdraw your consent for these purposes. The reasons for 'legal processing' in which we will use personal information about our users are (but are not limited to):
when a user has given his consent; when necessary for the execution of a contract of which the user is a party; the processing is necessary to comply with our legal obligations; the processing is necessary to protect the vital interests of our users or another natural person; The processing is carried out in the search of our legitimate interests, where these interests do not infringe the rights of our users.
When we disclose personal information
7) To third parties in your transactions: we may disclose your personal information to third parties participating in a transaction with you, including, but not limited to:
Counter-parties, brokers; and, affiliates involved in the origin of the transaction. Our external service providers.
Users' personal information may be retained or processed on our behalf outside of Jersey, including 'in the cloud', by our external service providers. Our third-party service providers are obligated by contract to use only your personal information on our behalf, under our instructions.
8) Our third party service providers include:
Cloud hosting, storage, networks and related providers, SMS providers, cryptocurrency payment and exchange providers, marketing and analysis providers, security providers, chat providers, email providers.
Other disclosures and transfers
9) We may also disclose your personal information to third parties for the following purposes:
If necessary to provide the service or product you have requested; We receive court orders, subpoenas or other requests for information from the police, if the law permits or requires it; or for other purposes with your consent. As we are a global company, your personal information can be processed by our office staff. Access or correct your personal information.
You have the right to request access to the personal information Escaroo has about you. Unless an exception applies, we must allow you to see the personal information we have about you, within a reasonable period of time and without unreasonable expenses at no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all the personal information we have about you in a portable data format, contact our Privacy Officer.
You also have the right to request the correction of the personal information we have about you. All your personal information can be updated through the user's configuration pages. If you need assistance, contact our customer service.
Exercising your other rights
You have other rights in relation to the personal data Escaroo has about you, however, there may be restrictions on how you can exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is intended to facilitate contracts between users, facilitate payments, provide protection to legitimate users and comply with our legal obligations: these uses of data are protected against the following rights.
10) You have the right to:
Disabling direct marketing and creating profiles for marketing, deletion, temporary restriction of processing. Direct marketing and profile creation: users can unsubscribe by following the link included at the bottom of each email.
Deletion: most personal information cannot be deleted, as they are used to support contracts between users, document financial transactions and are used to provide protection to users on the platform. In the case of non-personal data that can be linked to personal data, they will be deleted or anonymized from personal data.
Temporary restriction on processing: in certain circumstances, you may exercise this right, in particular if you believe that the personal data we have is not accurate or if you believe we have no legitimate reasons to process your information. In any case, you can exercise this right by contacting our privacy officer.
Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.
To contact our Privacy Officer
11) If you have a question or complaint about how we handle your personal information, or to try to exercise your privacy rights in relation to the personal information we have about you, you can contact our Privacy Officer as follows:
By Email: [email protected]
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we strive to resolve complaints quickly and informally, if you wish to continue with a formal privacy complaint, we request that you submit your complaint in writing to our Privacy Officer, by mail or email as indicated above. We will recognize your formal complaint within 10 business days.